Shopping
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Here are some of our frequently asked questions:
How fast do you ship?
Read more about this in the Shipping policy. You will be able to track your shipment online using the tracking number provided to see the current status of the shipment. Please note that additional customs charges may apply when your order arrives in your country, and it is your responsibility to cover any additional charges by customs.
Do you offer wholesale?
We offer a program for businesses that want to resell our items. If you would like to know more about these options, please reach out to us at alcazarcontact@gmail.com.
I'm a dropshipper; can I add your products to my site?
Yes, for sure. Reach out to us at alcazarcontact@gmail.com.
Can I custom order a handicraft?
For some handicrafts, such as straw baskets, yes, we might be able to do that for you, but it will take some time. Let us know what you are interested in, and we will take it from there.
Yes, we currently ship to 47 countries in North America, South America, Europe, North Africa, and Asia. In case shipping to your country isn’t available, please notify us, and we’ll try to add it to our list if our shipping service reaches there.
PROCESSING TIME: Verification of the order, quality control, and packaging. All orders are sent to the dispatch center for shipment within the next business day for non-customized items and 1-2 business days for customized items.
Payment
We accept all major credit cards such as: American Express, Diners Club, Discover, JCB, MasterCard, UnionPay, Visa and PayPal.
All online payments are 100% Secure with Stripe and Paypal.
PAY WITH PAYPAL:
Once you are prompted to enter your payment information during checkout, please select the PayPal option, pictured below: You will be redirected to PayPal to complete your order at this time. 🙂
Orders & Returns
HOW TO PLACE YOUR ORDER ? 1. Select the product (s) of your choice 2. Click on the 'Add to cart' button 3. Click on 'Continue shopping' or 'Buy' 4. Specify the delivery address 5. Choose your method of payment 6. Click on 'Place order'.
We gladly accept cancellation request within 6 hours of purchase.
Read more about this in the Return and Refund